Blog Archives - Big Dream Ministries
Big Dream Ministries exists to help people understand the Bible as God's amazing Word and help them apply Biblical truth to their daily lives. We do this by offering studies that drive people to the Scriptures for answers and equipping leaders with excellent resources to reinforce learning.
The Amazing Collection, Bible study, Know the Word, Biblical Truth, Bible history, Christian Ministry, Christian Living, Bible teaching, How to study the Bible, Jesus Christ
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28 Jun

Posted at 20:00h in Blog

Disponibilidade 24/7 do LeBull Apoio ao Cliente

Table of Contents

A Importância do Apoio ao Cliente em Tempo Integral

O apoio ao cliente é um dos pilares fundamentais para o sucesso de qualquer empresa, especialmente em setores altamente competitivos, como o de jogos online. A disponibilidade de um suporte eficaz em tempo integral é crucial, pois proporciona aos usuários a confiança de que suas dúvidas e problemas serão resolvidos a qualquer momento. Em um mundo onde a instantaneidade é a norma, o tempo de resposta rápido pode ser um diferencial significativo entre as plataformas.

Além disso, a disponibilidade 24/7 permite que as empresas se adaptem às necessidades de uma base de clientes global. Por exemplo, um jogador em Portugal pode ter um horário de jogo completamente diferente do de um jogador no Brasil. Assim, ter um suporte que funcione continuamente garante que todos os usuários recebam assistência no momento em que precisam, independentemente do fuso horário.

Como Funciona o Sistema de Apoio do LeBull

O LeBull implementa um sistema de apoio ao cliente que combina tecnologia de ponta com um toque humano. Os operadores são treinados para lidar com uma ampla variedade de questões, desde problemas técnicos até questões relacionadas a pagamentos. A plataforma utiliza um sistema de tickets que permite que os clientes registrem suas solicitações, garantindo que nenhuma dúvida fique sem resposta.

Uma das características mais notáveis do sistema de apoio do LeBull é a integração de inteligência artificial. Os chatbots são utilizados para responder perguntas frequentes, permitindo que os operadores humanos se concentrem em questões mais complexas. Isso não apenas acelera o tempo de resposta, mas também melhora a experiência do usuário, uma vez que as soluções podem ser oferecidas instantaneamente. Para saber mais sobre como o LeBull opera, você pode acessar https://le-bullcasino.pt/.

Canais de Comunicação Disponíveis no LeBull

O LeBull oferece uma diversidade de canais de comunicação para que os clientes possam entrar em contato com o suporte. Isso inclui chat ao vivo, e-mail e telefone. O chat ao vivo é, sem dúvida, o método mais popular, pois permite interações imediatas e em tempo real, proporcionando aos jogadores uma resposta rápida às suas dúvidas.

Além disso, o suporte por e-mail é uma opção que muitos usuários preferem para questões que exigem mais detalhes ou documentação. O atendimento telefônico, embora menos utilizado, é essencial para aqueles que preferem uma conversa direta e rápida. Cada canal tem suas particularidades, e o LeBull se esforça para garantir que a experiência do usuário seja positiva, independentemente do método escolhido.

Benefícios da Disponibilidade 24/7 para os Usuários

Ter um apoio ao cliente disponível 24/7 traz uma série de benefícios significativos para os usuários. Primeiramente, isso promove uma sensação de segurança e confiança. Os jogadores sabem que, independentemente da hora do dia, eles podem obter ajuda se encontrarem problemas. Isso é especialmente importante em plataformas de jogos, onde as transações financeiras e a segurança dos dados são preocupações primordiais.

Outro benefício é a melhoria na experiência do usuário. Quando os clientes podem obter respostas rápidas e efetivas, eles tendem a permanecer mais tempo na plataforma. Isso não apenas aumenta a satisfação do cliente, mas também pode levar a uma maior lealdade à marca. Em um mercado tão competitivo, a experiência do cliente é muitas vezes o fator determinante que faz com que um jogador escolha uma plataforma em detrimento de outra.

Desafios Enfrentados pelo Apoio ao Cliente

Embora a disponibilidade 24/7 do LeBull seja um grande trunfo, também apresenta desafios. Um dos principais desafios é a necessidade de manter uma equipe adequadamente dimensionada para lidar com o volume de solicitações, que pode variar significativamente ao longo do dia. Durante horários de pico, como finais de semana ou feriados, a demanda por suporte pode ser muito alta, exigindo um esforço extra da equipe.

Além disso, a qualidade do atendimento deve ser mantida, mesmo com o alto volume de atendimentos. Isso significa que, além de contratar mais pessoal, é crucial investir em treinamentos contínuos para a equipe de suporte. O objetivo é garantir que todos os operadores não apenas tenham conhecimento sobre a plataforma, mas também habilidades interpessoais para lidar com clientes em situações estressantes.

Feedback dos Clientes sobre o LeBull Apoio

O feedback dos clientes é uma ferramenta valiosa para avaliar a eficácia do apoio ao cliente do LeBull. As pesquisas de satisfação são frequentemente conduzidas após interações com o suporte, permitindo que os usuários expressem suas opiniões sobre a qualidade do atendimento recebido. Esses dados são essenciais para identificar áreas que necessitam de melhoria.

Muitos usuários destacam a velocidade do atendimento como um ponto positivo, elogiando a capacidade do LeBull de resolver problemas de forma rápida e eficiente. No entanto, algumas críticas são direcionadas à necessidade de mais operadores durante horários de pico, o que pode levar a tempos de espera mais longos. O LeBull está sempre buscando formas de melhorar com base nesse feedback, demonstrando um compromisso contínuo com a excelência no atendimento.

Estatísticas de Uso dos Serviços de Apoio

Para entender a eficácia do apoio ao cliente, é importante analisar algumas estatísticas relevantes. O LeBull, em seus relatórios, frequentemente menciona que mais de 80% das solicitações são resolvidas na primeira interação, um indicador positivo da eficiência do suporte. Além disso, o tempo médio de resposta no chat ao vivo é de menos de dois minutos, o que é considerado excelente no setor.

Uma tabela abaixo resume algumas dessas estatísticas importantes:

Estatística Percentual
Resolução na primeira interação 80%
Tempo médio de resposta no chat 2 minutos
Satisfação do cliente 90%

Essas estatísticas demonstram não apenas a eficácia do suporte, mas também a satisfação geral dos usuários com os serviços oferecidos.

A Tecnologia por Trás do Apoio 24/7

A tecnologia desempenha um papel fundamental na operação do suporte ao cliente do LeBull. A empresa investiu em sistemas avançados de CRM (Customer Relationship Management) que permitem um gerenciamento eficaz das interações com os clientes. Esses sistemas ajudam a rastrear solicitações, monitorar o desempenho da equipe e analisar dados de feedback.

Além disso, o uso de chatbots e inteligência artificial tem revolucionado a forma como o suporte é prestado. Essas ferramentas são programadas para lidar com questões comuns, permitindo que os operadores humanos se concentrem em problemas que exigem uma abordagem mais personalizada. Essa combinação de tecnologia e interação humana é essencial para garantir que o LeBull mantenha altos padrões de atendimento.

Casos de Sucesso do Apoio ao Cliente

Existem vários casos de sucesso que ilustram a eficácia do apoio ao cliente do LeBull. Um exemplo notável é a resolução de um problema de pagamento enfrentado por um cliente durante um evento especial de jogos. O cliente contatou o suporte através do chat ao vivo e, em minutos, teve seu problema solucionado, permitindo que participasse do evento sem perder tempo.

Outro caso envolveu um jogador que teve dificuldades técnicas ao acessar sua conta. Ele fez contato por e-mail e, após um rápido diagnóstico realizado pela equipe de suporte, sua conta foi restaurada em menos de uma hora. Esses exemplos não só demonstram a eficiência do LeBull, mas também mostram o impacto positivo que um bom atendimento pode ter na experiência geral do cliente.

Futuro do Apoio ao Cliente no LeBull

O futuro do apoio ao cliente no LeBull parece promissor. Com o avanço contínuo da tecnologia, a empresa está sempre em busca de novas maneiras de melhorar seus serviços. A integração de tecnologias emergentes, como inteligência artificial mais avançada e sistemas de automação, promete tornar o suporte ainda mais eficiente e responsivo.

Além disso, o LeBull planeja expandir seus canais de comunicação, talvez incorporando novos aplicativos de mensagens e plataformas sociais, para atender a uma base de clientes cada vez mais diversificada. A prioridade continua a ser a experiência do usuário, e com esses planos de evolução, o LeBull está se posicionando para se destacar ainda mais no competitivo mercado de jogos online.

28 Aug

Posted at 11:08h in The Amazing Collection Series

A chronological study through Matthew, Mark, Luke, and John on the life of Christ, journeying from His eternal preexistence to His future return.
Do you ever wish you knew more about Jesus Christ: Who He really was, what He did and how His life could affect mine even today? The life of Jesus Christ was truly amazing, so much so that today millions around the world credit Him with their life change, their peace, their joy and their love. What kind of power could such a man possibly have?

The Amazing Life of Jesus Christ is a twenty-four week study that takes Bible students through His pre-existence to His resurrection. Moving through all four gospels, this study reveals the enormity of this One life: His love, His mercy, His goodness and His awesome power towards those who believe.

Who do you say that I am? – Jesus Christ
The most important question ever asked.
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His Preexistence, Birth, and Early Ministry – Part 1
This is part one of a two-part chronological study of the gospels and focuses on Jesus’ preexistence, birth, and early ministry.
His Rejection, Death, and Resurrection – Part 2
The part two workbook looks at the last six months of Jesus’ ministry focusing on His rejection, death, and resurrection.
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28 Aug

Posted at 10:31h in The Amazing Collection Series

A six week Bible study for men, women and teens small groups.
Ever wonder why the world is as it is today with violence and hatred and division rehearsed daily in the news. And then there are the problems in families. Hurt feelings, rebellion, hateful words and separation. But there is also a problem within our hearts: anger, jealousy, resentment, and unforgiveness. Do you get a sense that so much is simply out of control?? The Bible tells us clearly that there really is a battle going on and it is a brutal war. It is out there in the world. It is within our own families. And yes, it is in our hearts. But as the Bible tells of the battle, it also reminds us that there is a way to walk through this battle ground with confidence, guidance, peace and joy, and assurance that this is not going to last forever. Though the war is invisible, God’s great love in invincible! He WILL be victorious!

It will open your eyes to the greatness of the Bible and the awesome power and love of our Savior. The battle is invisible but LOVE is invincible!
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Invincible Love, Invisible War: Workbook and Video Lessons

A unique Bible study that journeys through the entire Bible revealing the Great War for the souls of man that began in the Garden of Eden in Genesis and will culminate with Christ’s return in Revelation. The war is real and the war is now. This study will reveal the battle, disclose the weapons available and draw you closer to the Mighty Warrior Who defends you.
  • Powerful testimonies clarify each lesson.
  • This six week study is great for couple’s small groups, teenagers and women’s groups alike.
  • John Alan Turner, Eleanor Lewis, Crawford Loritts, Pat Harley, Thomas Jones and Linda Sweeney as they team teach this remarkable study in a conversational format.
  • Videos are free to stream or watch on Youtube.
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12 Jun

Posted at 19:55h in The Amazing Collection Series

Since Adam and Eve were expelled from the Garden and sin began to reign in their hearts, God has promised a Messiah, someone who He would send to save us…from ourselves. And from then on man has been waiting, longing for the help that was promised so long ago. Prophet after prophet kept that dream alive for the people of Israel and then, after Malachi, there was silence for four hundred years, broken only by the cry of a baby, sent from heaven. The New Testament Historical books are filled with eyewitness accounts of the man, the work, and the ministry of Jesus Christ the Messiah, Son of God from His virgin birth to His crucifixion, resurrection, and ascension. The fifth book in the series follows the birth and expansion of His church into the known world.

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The Amazing Collection: The New Testament Historical Books

These beloved books (Matthew-Acts) will spark joy as you marvel at the sovereignty of our loving God. They begin with the birth of Jesus Christ and conclude with the first imprisonment of the apostle Paul about six decades later.  Workbook on Amazon

The Amazing Collection takes you on a unique journey through the Bible – the story of God, of who He is and how He works with mankind. The complete collection contains eleven workbooks and 66 free teaching videos. Each workbook covers 4-11 books of the Bible and are grouped into eleven sections.   

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19 Apr

Posted at 17:32h in The Amazing Collection Series

A prophet is one who speaks for God. Stepping into the Major Prophets is like stepping into a war. There is a nation heading in a direction away from God whose people are bent on moral and spiritual depravity and ultimately destruction. On the other side is the prophet, a courageous, dynamic man who is trying desperately though powerful messages and examples to turn the people back to safety, to spiritual vitality, to peace and joy. Throughout the pages one can sense the prophet’s deep love for the people, a love that is willing to sacrifice reputation, time, energy… sometimes his own life.

The five Major Prophets consist of four books written by some pretty impressive men: Isaiah, Jeremiah, Ezekiel and Daniel. These men lived in different periods and wrote from different places yet their messages all cry out from the heart of God. The little book of Lamentations is a book of laments, of poetry written by Jeremiah as he witnessed the horrific destruction of Jerusalem. It is included in the Major Prophets immediately following the Book of Jeremiah. These prophets clearly disclose man’s sin (then and now) but also paint in vivid detail the gracious, loving and longsuffering God who will not allow sin to go unpunished, for He is a God of justice, tenderly wrapped with strands of grace and forgiveness. These five books are called “major” simply because they are considerably longer than the remaining twelve prophetical books.

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The Amazing Collection: The Major Prophets 

The five books of the Major Prophets cover a significant time span and present a wide array of messages – from warnings 150 years before the exile into Babylonia, encouragement during the exile, and eventual restoration.   Workbook on Amazon

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02 Mar

Posted at 22:36h in The Amazing Collection Series

God’s Word is His love letter to His people. It is the source of knowledge God has given us to really know Him as He is and abide in Him fully. The Amazing Collection: The Poetical Books beautifully displays not only the great love of God for His people but also the great love of His people for Him. Some of the most extravagant, exquisite, beautiful words toward and about God are revealed in the poetical books.

Here, in these five books, men such as Job, King David, and King Solomon lift our eyes to our God…

whose help we can rely on
whose promises are true
who will never leave us or forsake us
who is the true light, our Savior and true Love.
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The Amazing Collection: The Poetical Books 

The Poetical Books reveal the heart of the nation of Israel and are considered some of the finest literature ever written. Pain is not minimized, nor is man’s struggle to understand God downplayed. Questions of suffering are boldly asked, worship is gloriously displayed, wisdom is held in highest esteem, married sexual love is unashamedly portrayed, and philosophy is openly debated.  Workbook on Amazon

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04 Jun

Posted at 11:30h in Blog

Jesus wept. As He stood at the tomb of his beloved friend, Lazarus, who had died four days earlier, He wept (John 11:25-42). The Sovereign Lord with the power to heal and raise the dead – wept. He wept because death is not the way it is supposed to be. God created man to be in His own image, our spirits are a reflection of His (Genesis 1:27). We were created to love deeply and live eternally, that is until sin entered the world (Genesis 3).

Now, our nation is weeping for the same reason – death as a result of sin. Our hearts ache over the senseless killings, racial inequality, and violent outbursts. It is not supposed to be this way.

Join us in praying God’s Word over the deep pain that is being experienced by individuals, families, and communities.

  • May we start by examining our own hearts for any sin that must be confessed – Psalm 139:23 “Search me, O God, and know my heart! Try me and know my thoughts!”
  • May the anguish of loss and oppression be healed by the Lord Jesus – Isaiah 61:1 – “The Spirit of the Lord God is upon me, because the Lord has anointed me to bring good news to the poor; he has sent me to bind up the brokenhearted, to proclaim liberty to the captives, and the opening of the prison to those who are bound.”
  • May we respond to others with the love and compassion of God – John 13:35 – “By this all people will know that you are my disciples, if you have love for one another.”
  • May we see the image of God in every single person, each created for a unique purpose – Ephesians 2:10 – “For we are his workmanship, created in Christ Jesus for good works, which God prepared beforehand, that we should walk in them.”
  • May we see and address the social injustices within our communities – Isaiah 1:17 – “… Learn to do good; seek justice, correct oppression; bring justice to the fatherless, plead the widow’s cause.”
  • May we seek to be united with others, especially those who are different from us – Ephesians 4:1-3 – “I therefore, a prisoner for the Lord, urge you to walk in a manner worthy of the calling to which you have been called, with all humility and gentleness, with patience, bearing with one another in love, eager to maintain the unity of the Spirit in the bond of peace.”

The only hope for our nation is Jesus Christ. As Christians filled with the Holy Spirit, we need to be His ambassadors in this world (2 Corinthians 5:20). There are challenges we all face and we need each other: leaders, law enforcement, and every single person who calls our nation home. Let us be a people who listen to one another in order to do what is right for each other (1 Corinthians 10:24). And may we seek to be a part of the solution in our spheres of influence – Matthew 5:9 – “Blessed are the peacemakers, for they shall be called sons of God.”

 

06 May

Posted at 12:54h in Blog

Keep up the good work, Moms!!! 

In a sample of Barna’s 2019 research on Households of Faith1, moms were at the top of the list of who teenagers trusted to talk to about life problems and spiritual matters. In all areas of spiritual life – going to church, talking about God, teaching the Bible – moms were identified as the “main spiritual coaches for teens.” This message is consistent with well-known theologians in history: John Newton, Hudson Taylor, Charles Spurgeon, and even John Piper. They all proclaimed the significance of their mothers in their spiritual development.2 

The Apostle Paul also gave significance to the impact of moms when he commended Eunice and Lois to his protégé, Timothy. Their deliberate teaching of the Scriptures and modeling wisdom led to Timothy’s salvation in Jesus Christ. His mother and grandmother, respectively, provided the spiritual development Timothy needed for life as a Christian, in spite of the fact that his father was a Greek and not described as a believer (2 Timothy 1:5; 3:15).   

It will look different for each mom, but being genuine with your faith and intentional to instruct your children in spiritual disciplines will have an eternal impact on their lives.  

Happy Mother’s Day 

1 https://www.barna.com/research/moms-christians-households/  

2 https://www.challies.com/articles/christian-men-and-their-godly-moms/ 

01 May

Posted at 15:57h in Blog

Written by Pat Harley

Based on John 11:1-44

We are in the midst of a pandemic. Around the world as of this morning, there have been over 200,000 deaths from the Coronavirus. It makes no difference if one is rich, powerful, poor, or even destitute. The virus is no respecter of persons and makes no differentiation between social classes or bank accounts. At present, no weapon, no medication or vaccine can take it down. It is a ruthless enemy. And behind every one of those deaths is a home where loved ones are grieving, their lives changed forever.

Two thousand years ago, there was another home with a family who was grieving deeply. The two sisters knew there was a cure for the disease their brother was suffering from, yet they were unable to procure it. And so as days went by, they simply had to sit by helplessly and watch their brother, whom they loved dearly, slowly slip away unto death.

It was enormous sorrow – certainly sorrow over their great loss, yet that sorrow was intensified, because the cure was none other than the One they had accepted as the Messiah, and He was their dearest friend. They had witnessed His power. They had heard amazing stories from reliable witnesses about healings from disease, from demon possession, and paralysis. It had been His very words that had raised the young man in Naim, raised him right out of a coffin. They had heard about the leper whose body had been completely healed and cleansed. The disciples had told them about the calming of the storm and the feeding of the five thousand. And yes, they had believed every one of those stories. They had believed without a doubt that Jesus was the Christ, sent from God, and the Son of God.

Lazarus Suffered

They had enjoyed His company and friendship, but they had never needed His power until now. And so, as Lazarus lay suffering, the sisters cried out to Jesus through an anguished message. “Behold, he whom you love is sick.” And then they waited, knowing surely He would come at once. But Jesus did not come. The hours of suffering continued as life gradually slipped away. And then … Lazarus was dead. Anguish, Loss, Confusion, Doubt. No more chances for healing; all hope was gone.

And so, the sisters wrapped Lazarus’ body in strips of cloth layered with the accustomed spices. Some of the men then carried his body to the family tomb, laid it on a cold stone slab, and rolled the stone across the opening. Done. The end.

Almost a week went by. No word came from Jesus. Then after six days, Martha heard that He was coming to Bethany and their home. She went to Him immediately and spoke the words that had plagued her for days. “Lord if You had been here my brother would not have died.” But clinging to the last bit of faith, she continued, “Even now I know whatever You ask of God, God will give You.”

And Jesus responded, “Your brother will rise again.” But Martha continued, seeking perhaps answers, perhaps an explanation, most likely seeking HOPE.

“I know that he will rise again in the resurrection on the last day.”

And then Jesus spoke words of comfort, assurance, joy, TRUTH. Words so important for us today as we are surrounded with sorrow and grief and fear death.

“I AM THE RESURRECTION AND THE LIFE: HE WHO BELIEVES IN ME LIVES EVEN IF HE DIES.”

Within the next few hours, Jesus would once again show His awesome power, and yet in a way he had never done before. Mourners once again gathered at Lazarus’ tomb along with the sisters. Jesus, even as Martha objected, asked that the stone be rolled away. And then Jesus spoke, no commanded. “Lazarus come forth.” And in a moment, death was replaced with life, mourning with joy, and doubt with robust faith, for death had been conquered and Lazarus was alive.

The Resurrection and the Life Are For Us

As I sat under the awning, reserved for family members at my mother’s grave during the funeral, the casket resting just above the open grave, I was overcome with sorrow and loss. I had prayed for healing for Mom. I had prayed that she would walk again and enjoy life for a few more years. That prayer was not answered. But then as I looked upon the opened grave that was before me, the Lord brought to mind those same words He had spoken to a sorrowful sister some two thousand years ago. Only this time my name was inserted into the sentence. “Pat, I AM THE RESURRECTION AND THE LIFE. HE WHO BELIEVES IN ME SHALL LIVE EVEN IF HE DIES.”

And then I envisioned Mom, not with limbs twisted from debilitating disease, but whole and joyful and free of pain and suffering. It was a glorious picture but one that was real because Momma KNEW Jesus. And at that moment she was more alive than she had ever been, never to face death again. She was with her Savior and there was LIFE. And for me those words brought immense comfort, abundant comfort for such a sorrowful heart.

At Easter, we celebrate the empty tomb. It is an awesome reminder that he has indeed overcome death and for those of us who believe, death truly will be swallowed up, and we will be fully alive, fully healed, and fully at home with the One who gives life to enjoy Him forever.

The Savior Is Calling

The Savior IS calling to all of us, not just during a terrifying pandemic, but every day. Come to Me. I AM the resurrection and the life…even if you die you will live.

23 Apr

Posted at 16:17h in Blog

Life is such a struggle at times! There are real battles going on around us. The world is so unsettled, especially now with the pandemic impacting all facets of human life. The current virus may be new for our generation, but the Bible tells us that early in the creation story, a war was waged against humanity. A war without and a war within. The evidence is all around us. The world we live in is anything but peaceful, with an enemy who desires to steal, kill, and destroy (John 10:10). As if that is not bad enough, personal struggles with sin keep us from thriving.

But there is good news! You can have faith over fear and be victorious over the battle. You can overcome whatever battle you are facing through the powerful love of God. He is not surprised by any situation you are facing. In fact, He will equip you with everything you need for victory.

Discover the battle plan God revealed in the story of Scripture, from Genesis to Revelation, through the Invincible Love, Invisible War Bible study. The six-week Bible study is an overview of the entire Bible, which highlights the war we encounter and the love that triumphs over it.

You will discover who the battle is really against and have access to the weapons to prevail. You will realize that the promised future victory is available today.

When you follow God’s battle plan, you will avoid the despair and hopelessness that many people find themselves consumed by. But rather, you will live confident in the plan, knowing God is always in control. You will recognize that you are a part of a much larger story that God is weaving throughout human history – a story of an invincible love that is victorious over an invisible war.

Are we in a battle? Absolutely! But we can live victoriously!